Train the Manager in the LAMA Technique© in Communication

(Generic Outline - All Training is Customized for Individual Clients)

All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course.


Introduction to Trainer and Training

Understand and Apply Key Elements of Excellent Communication
    Intention - Be determined in advance
    Relationship - Build rapport with your customers
    Discipline - Be self-disciplined and practice
    Skill - Learn the skills and techniques required


    Call Path Control - The LAMA© Technique
      What it is and Why it Works!

      Skills Practice and Role Playing for every Trainer
      Front of the Room Practice on teaching the LAMA Technique.
      Learn to put your scripts in this LAMA technique.

      Certification by McKee Consulting is available for all Trainers who can teach this course with the Intention required.

      A LAMA Training Manual is also available for those who qualify.


We will customize this course to the situations you have exactly. Let us give you a program that will be accepted by your Customers, used by your Agents and retain your Customers for Life.