Give your sales agents a way to recover their self esteem and also have a chance to sell the second time around.

A fall back office can be the answer that will keep your customer engaged in a fruitful conversation. A fall back position gives the agent an opportunity to listen to the reason the customer turns down the first offer and instead of resisting it, they use the reason to bring up the fall back offer.

This will make the customer feel right, the agent feel competent and the company another real sincere chance to sell something.

In our training courses we will customize this to your company and train your agents to make the top dollar offer first and the fall back offer irresistible.