After your training in "The Positive Coach Approach, my Coaching sessions were very comfortable, there was no trouble communicating on both ends! Also, with each session, I asked "what else?" 2-3 times because I wanted them to really come up with the good things in their calls, and they did! What I especially liked was acknowledging them both several times really leaving them with the feeling that the call was a good call and the challenge was so easy to correct RABOBANK Awesome!! I was nominated for CUNA Mutual Groups "Values in Practice Award" for my passion in providing excellent customer service and providing feedback to team members using the Positive Coach Approach. I would like personally thank you and your mom for the excellent training and encouragement along the way Laurie Boeckman, Cuna Mutual Seriously, her approach to Call Center activity and Telemarketing is a total "hand-in-glove" fit with Red Carpet, Great Place to Work, Brand Drivers, StrengthsFinders and all the rest. And on top of it her methods get results. I saw it first hand when I was working with the Hartford Insurance Company She is a fantastic or I should say Phoneominal Trainer. And her LAMA Technique is a methodology that WORKS. Kevin Cook, Sovereign Bank Sally, I wanted to share how the "Positive Coach Approach" is working for me. I have had 12 monthly meetings with my direct reports and I used your Self-Coaching Form, and the "Positive Coach Approach" and have had GREAT.................feedback. Kathy and I also did a coaching demonstration for our management team and the other Team Leaders. We used all of the techniques you taught and everyone was very impressed. Some have begun to use the form and are using the Positive Coach Approach technique. Cuna Mutual Judy, this is the first time that I have had an opportunity to attend one of your sessions, it was excellent, thank you. I would really appreciate a copy of your LAMA material if you could please forward that to me. The Washington REDSKINS I wanted to thank you formally for coming to Modern Postcard and providing us with the tools to improve our coaching and ultimately improve service to our customers. The skills and techniques you taught were well received. It's my turn to acknowledge you! "The training provided was relevant. Additionally, the hands on portion of the training was very helpful and ensured a clear understanding of the ideas presented" "Sally did a fantastic job at keeping the participants engaged and moving the pace forward. The role playing was an effective and a fun way to learn the material" "The training was extremely relevant to my position. I have more confidence now and look forward to applying it to my future coaching sessions" Are you blushing yet? I agree with the group, you and LAMA were a huge success. This group is pretty savvy and has high standards, you should feel very good. Modern Postcard Judy, you did a wonderful thing, you helped me to be more accepting and even liking/enjoying myself better. That was neat. More confidence. Now you did intend that didn't you? And I am thankful for that. NCR Agent Judy, You are fabulous at training and consulting but who knew you would be able to help us to a 112% increase in sales. Thanks so much. 21st Century Insurance Dear Ms. McKee: In all of the years of my training and trying to teach customer service, I never knew anyone who could do it better…you can. The best part of your program? It works at home as well. I learned about life as well and telesales. I think you should call your course: The Psychology of Telesales Selling. Thanks again. I shall carry the torch! James Kong - Care Credit