Sally Cordova a seminar leader, coach trainer and author. Her personal philosophy of education and commitment through positive expression comes clearly throughout her Coaching Training Programs.

Sally Cordova is a veteran at Customer Service. Sally comes to McKee Consulting, LLC after being in the retail food industry for 25 years. She worked her way through university and received her degree in Business Administration, Accounting at California State University, Northridge. She knows the importance of serving the customers and keeping them coming back. Through her education with various leadership and managerial training programs she was able to learn through trial and error, what works and what doesn't work. With her roots in the food industry she soon learned the value of management with a positive attitude. She has been continually involved in this effort for the past 25 years. Her expertise in coaching others comes from her management background and her continued learning process. Sally has been a consultant and trainer with McKee Motivation since 2003. Sally is now a partner in the newly formed McKee Consulting, LLC. She is in demand by corporations and small businesses nationwide.

Sally communicates a totally positive approach to coaching and solving coaching issues. She strongly believes that effective communication is the most important ingredient to the success of every call center coach. Sally trains people to develop and perfect communication skills and delivers this information in an optimistic way. She has been with McKee Motivation since 2003 and has brought with her 25 years of excellent coaching experience.

Her client list includes such notables as E-Harmony, SMUD, the Sacramento Municipal Utility Districts, Glidewell Dental Labs International, American Express, GMAC, Airgas Safety, King Menus, Modern PostCard, MetLife, DuPont, Sylmark, Nautilus, Weiss Research and HCPro Publishers.

Sally's goal is to carry on the strong tradition that McKee Motivation has been teaching for the past 25 years and make coaching in the call center the focus of her training programs. She wishes to motivate and inspire coaches to make this process of coaching a highly enjoyable job, a very positive experience for the agents and to give up all ways and means of negative monitoring and coaching. Sally feels that the most important person in the call center is the coach. The coach is the one person who can teach, support, role-play situations daily and develop the skills of the agents in their employ. Her coaching training programs groom front line managers, trainers, coaches and supervisors to be absolutely effective at what they do. She works the human side of the coaching interaction equation.

Ms. Cordova's first publication that she is preparing in conjunction with Judy McKee entitled "The Positive Coach Approach: Call Center Coaching for High Performance" is now available at Authorhouse.com. Sally works with Judy McKee in conjunction with all of her Sales and Customer Service Training Programs. Sally adds a strong and vital presence to the dynamics of McKee Consulting, LLC, The Call Center Training Company.