The LAMAŠ Technique for Managers and Supervisors
A Course in Mentoring and Communication Skills for Management

(Generic Outline - All Training is Customized for Individual Clients)

All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course.


Introduction to Trainer and Training
The LAMAŠ Technique is simple but it isn't easy.

Counseling and mentoring your supervisors will be conversational and produce quality results. Your questions and communications will be more effective. You can learn to use the LAMAŠ conversational technique in everything you do and say. Creating a "Safe" environment is the key to leadership and this communication technique will assist you in making that happen! You will be able to get your point across as well as get the job done! Learn this technique for all communication and counseling.

Understand and Apply Key Elements of Excellent Communication
    Intention - Be determined in advance
    Relationship - Build rapport with your customers
    Discipline - Be self-disciplined and practice
    Skill - Learn the skills and techniques required


Call Path Control - The LAMAŠ Technique
    What it is and Why it Works!
  • A systematic way to initiate a conversation
  • A method of controlling and guiding any conversation.
  • A non- intrusive way of probing for information
  • A perfect way of gathering intelligence
  • A combination of acknowledgements, statements and questions that open the doors to excellent communication
  • A way of creating a "safe" environment
  • Allows you to engage others in a conversation that builds relationships.
  • Learn why rhetorical questions and slick methodologies fail.
  • Master this technique and use it any time and everywhere you have to negotiate agreements, repair situations and invite communication.

    "A perfect acknowledgement beats constructive criticism every time."

    Skills Practice and Role Playing for every Manager. Learn to put your conversation in this LAMAŠ technique.


We will customize this course to the situations you have exactly.