Books for call centers.

Tele-Sales Training

Inbound Sales and Retention Training Outbound Tele-Sales and Tele-Marketing Outbound Business to Business Sales Account Management Training Collections - A Soft Selling Skill Inbound Up Selling and Cross Selling Advanced Sales Training - Behavioral Style Selling Train the Trainer in McKee Consulting Techniques Customer Service Center as a Profit Center

The Positive Coach Approach Training Course Positive Communications Workshop

Customer Service Training

Customer Service Relationship Training Handling the Upset Customers and Difficult People Brilliant on the Basics of Customer Service and Telephone Etiquette Customer Service Center as a Profit Center

Advanced Training/Certification

Train the Trainer Course in LAMA© Technique for Communication The Positive Coach Approach - Certification Program Behavioral Style Selling Mentoring and Communication Techniques for Managers

Training Materials

Videos Slide Shows

Books

The Positive Coach Approach Script Writing for Effective Telemarketing Maximizing Customer Contact

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The Positive Coach Approach - Sally Cordova

What to say and how to say it! Excitement, Ideas and Mastery are just around the corner! 2007 will be your year to learn Positive Coaching and have a call center filled with high performers!

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Purchase the two highly acclaimed books below right here: just click below to buy!

Purchase one or both these best sellers!
Scriptwriting for Effective Telemarketing will guide you through your script writing from opening to close using the fabulous LAMA© technique. COST: $44.50 includes shipping!
Maximizing Customer Contact is a "must read" for every person that works in or manages a customer service or fulfillment operation. COST: $44.50 includes shipping!

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